FAQ

Step 1: Add the desired item and quantity to your shopping cart.

Step 2: Click on the shopping cart icon.

Step 3: Review your order and click on "Proceed to checkout."

Step 4: Confirm the shipping information and payment method, and complete the payment.

We will send you an email as soon as your order is shipped. You can also contact us via email at info@delviera.com for information about your order.

Furthermore, you can track your order by clicking on "Track your order" on our website. Enter your order number and email address or tracking number to see the current status of your package.

If you wish to cancel your order, you can do so via the order confirmation email.

Once your order has left the warehouse, you can no longer make changes, and you must wait until it is delivered.

No. You can only use one code per order. This can be either a percentage or balance discount.

You can save the other code for a future purchase. Using a discount code is also subject to the terms and conditions of the discount.

Our size guide provides general guidance for choosing the right size. Please note that some items, such as oversized shirts, may have a looser fit and be larger than standard measurements.

We recommend that you check our size guide to find the right size for you. If you have questions about specific measurements, feel free to contact us at info@delviera.com.

We are happy to help you find the perfect size so that you are satisfied with your purchase.

We sell products that we believe are of high quality and reliable. Before shipping, our quality control team performs a thorough inspection to ensure the high quality of the items.

We are committed to sustainable production and carefully select materials that minimize our environmental impact. Many of our products are made from eco-friendly materials and sustainable production methods.

We strive to offer high-quality products that last. If you'd like to learn more about our sustainability initiatives or the specific materials we use, feel free to contact us.

We accept various payment methods to make it as easy as possible for you. Available options include, among others, American Express, Apple Pay, Google Pay, iDEAL, Mastercard, and Visa.

Please check the payment options available for your region when you go to checkout.

Yes, we use secure payment systems to ensure your information is protected. All our payments are processed through secure, encrypted channels, complying with the highest security standards.

No, it is not possible to pay later. All orders must be paid in full at checkout.

Orders are usually delivered within 7 to 15 business days with standard shipping and within 5 to 10 business days with express shipping.

As soon as the order is on its way, we will send you an email with tracking information. Please note that delivery times can vary during busy periods, and some carriers may experience unexpected delays in updating tracking information.

As some packages are sent internationally, it may happen that you do not receive updates from local delivery companies before the package has been cleared by customs and arrived in the country.

If the order is still within the expected delivery time, we kindly ask for your patience. Once this process is completed, you will be able to see tracking updates.

Check your mailbox carefully, and ask your neighbors if they may have received your package.

For further information, you can contact the shipping company, and you are always welcome to contact us for assistance.

Unfortunately, we do not offer exchanges. However, you can place a new order and request a return for the initial order. The refund will be processed as soon as we receive the returned package.